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E-Bill Exception Request
Use this form to request an exception from e-billing
Reason for Exception Request:
Not comfortable using online services
Prefer to receive paper bills
Do not have an email address
Managing payments for a family member
Self identified as disabled
Experience difficulty logging into SmartHub
Require paper copies for bookkeeping or record-keeping purposes
Use the paper bill as a payment reminder
Do not regularly check email
Electronic bills are difficult to locate among other emails
No internet access
Prefer a mailed copy for proof of billing or delivery timing
Prefer consistency, as other utility bills are received by mail
Senior (65+)
Additional Notes:
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