Alma

We are aware that some individuals in the area are currently experiencing a service disruption, our team is investigating.

Updated

Aug 3, 2026 11:55 AM

Support & FAQs

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Internet

Digital TV

Home Phone

Security & Monitoring

General Inquiries

Billing

How do I add additional services or upgrade my Internet speed?

Internet General

How do I make changes to my NFTC router?

How do I run a speed test?

How do I turn on/off the Closed Captioning (CC) on my TV?

How to use phone service features

How to use TV remote functions

My “Guide” button is unresponsive on my TV remote…

PVR Guide

Setup Automatic Payments on SmartHub

SmartHub Registration Guide

Type 1 Extender Quick Start Guide

Internet Wireless

Type 2 Extender Quick Start Guide

Internet Wireless

What are the different ways I can pay my bill?

What can I expect from my first bill?

What if I lose power to my NFTC devices? (Router, Set Top Boxes, etc.)

What is my Wi-Fi username and password?

Internet Wireless

Wi-Fi Performance Guide

Can't find an answer to your question? Send us an email at support@nftctelecom.com, give us a call at 1-888-638-3575 or send us a message from our contact page.